Scope, website identity and effective date
This policy applies to information received directly through jackpotcity-casino-quebec.ca, including visits to our pages and messages sent through the support form. It does not replace the separate privacy notice of a casino partner, payment provider or external map service.
Jackpot City Casino Quebec is responsible for the information collected by its own public pages. This version takes effect on July 26, 2026 and may be revised when the website, applicable duties or support methods change.
Information we may receive
The contact form may provide us with a name, email address, selected topic and message. We intentionally avoid fields for passwords, complete card numbers, identity documents and other sensitive records because those items do not belong in a public support form.
Routine operation may also produce an IP address, browser type, device information, referring page, visit time and security logs. These technical details help us maintain availability, diagnose errors and detect activity that could harm the service or its visitors.
Purposes, consent and cookies
We use submitted information to answer a request, route it to the appropriate person, maintain a useful record and protect the website. Technical data may be used to measure stability and understand whether navigation remains readable on different screens.
Essential cookies can preserve a language choice or support basic security. When another use requires consent, the explanation and available choice should appear before that use rather than being hidden inside unrelated promotional copy.
Disclosure, retention and safeguards
A limited amount of information may be shared with providers that host, secure or maintain the website, or when a valid legal requirement applies. Each provider should receive only what is necessary for its task and apply safeguards appropriate to the sensitivity of the data.
We retain records only while they are useful for support, security, legal duties or dispute resolution, then destroy or properly anonymize them. Protected transmission, access limits, backups and monitoring reduce risk, although no online system can promise absolute security.
Quebec rights and privacy requests
Quebec’s private-sector privacy framework, as modernized by Law 25, includes rights of access and correction together with transparency obligations. Depending on the circumstances, withdrawal of consent, portability or a request concerning dissemination and de-indexing may also be available.
Send a precise request to support@jackpotcity-casino-quebec.ca with “Privacy” in the subject and identify jackpotcity-casino-quebec.ca. We may verify identity before disclosing a record; if our response is unsatisfactory, information about recourse is available from the Commission d’accès à l’information du Québec.
Return to Jackpot City Casino Quebec, compare contractual details in the terms and conditions or contact support with a specific privacy request. Keeping those routes together makes account questions easier to direct.